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Shop Policies

Processing & Turnaround Time

Drinkware orders are fulfilled within 2-10 business days (does not include shipping times). Apparel orders can take 2-3 weeks for fulfillment. You will receive a notification when your order is shipped or ready for local pickup!
Returns, Refunds & Exchanges
  • All orders are final sale. Chic Craft Co. does not accept returns, refunds or exchanges as all orders are made specifically per order.
  • Lids/seals on insulated drinkware & straws, cannot be guaranteed after use by the customer. Please wash with care. Additional lids & straws can be purchased in the shop.
  • Please ensure the proper care is used for each product. (care instructions are given at the time of purchase and also listed under Product Care.
Shipping
  • All shipping is sent via Canada Post. Shipping is available North America wide!
  • Lettermail shipping for smaller items does not include insurance or tracking.
  • For expedited/parcel shipping,  a tracking number will be emailed to you as soon as your order has been shipped.
  • Express shipping does not speed up the fulfillment of your order.
  • Chic Craft Co. is not responsible for any damaged or lost packages. 
  • the Customer is responsible for any Customs/Duties charges that may apply. Chic Craft Co. is not responsible for these charges. 
  • Please Note: it is very important (& your responsibility) to ensure all information provided is true and correct at time of checkout.  If wrong information is provided, we are not responsible for undelivered items to the correct location. Should you notice you made an error please contact us as soon as possible, we will attempt to correct however it is not guaranteed. This applies to both billing and shipping addresses. 

Local Pickup
  • Chic Craft Co. is located in Mannville, Ab. If you have selected 'free local pickup' at checkout, you will receive further instructions on pickup location/time via email.    **Please wait until your order has been completed & is available for pickup**
  • Once your order is ready for pickup, pickup MUST be made within 1 week.
Disclaimer on ALL Products:

Actual colors may vary. This is due to computer monitors displaying colors differently and everyone can see these colors differently. We try extremely hard to ensure our photos are as life-like as possible, but please understand the actual color may vary slightly from your monitor.